Terms & Conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site and services.

Please read all terms and conditions carefully before placing an order. By ordering any of our Products online or offline, you agree to be bound by these terms and conditions.

By clicking the “I Accept” button or accepting a quotation offline you have entered into a binding agreement with us and have agreed to accept these terms and conditions. No orders can be placed without selecting “I Accept” or confirming your offline quotation.

Your Status

By placing an order through our website or offline you warrant that:

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.

Contract between us

After placing an order you will receive an email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will confirm acceptance by sending you an order confirmation email via the website or pro-forma/invoice for offline payment.

The Contract will relate only to the Products ordered under the mentioned Job Number. We will not be obliged to supply any other Products you may have ordered until we have issued a separate Order Confirmation.

We reserve the right to decline orders and to terminate an already concluded Contract without notice, if the transmitted print data contains contents that are pornographic or illegal.

Your Rights as a Consumer

If you are contracting as a consumer, you may have a right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000.

However, you will not have any right to cancel a Contract for the supply of any of the Products because the cancellation rights do not apply to the sale of custom-made articles or goods made to a consumer’s specification.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

www.stickythings.co.uk is a site operated by Stickythings Limited (“We”); we are a company registered in England and Wales under registration number 8549665. Our registered office is 7 The Triangle. Portishead BS20 6PG. Our VAT number is 168 8945 40.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Print Data

We can convert print data not sent in CMYK mode, but such conversion will be at the customer’s risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and, again, liability for these deviations will lie solely with the customer

If colour matching is required, you will need to correctly include industry standard Pantone® Colour References in your print data. We will convert your Pantone Colours using the Pantone® CMYK Colour Bridge, any deviation in colour will be the liability of the customer. We will not match any non Pantone® Colour.

Once you sign off or approve the PDF proof that we email to you, liability for correction is yours. We will not accept responsibility or liability for any errors once the proof has been approved.

Delivery Schedule

Once your order has been approved, we aim to print and dispatch it within the stated turnaround time from your approval, using the delivery service you choose. This excludes weekends and bank holidays. If you approve your artwork after midday, the approval countdown starts from the following morning. Unless you upgrade your order to a next day delivery service, your order will be delivered to you within 2 days of the dispatch date via DPD (excluding weekends and bank holidays). If you do not read the clear instructions on our delivery schedule and you place an order assuming that it will be delivered the following day, this is your mistake and therefore your liability.

We will not print your order before we have written approval via email. If you do not receive the email with your proof within 24 hours of ordering, please contact us.

If your order is delayed within the courier network, we will try to resolve the issue once notified. We however cannot accept any liability for delays within the courier network as that is beyond our control.

If material for your order has already been die-cut, trimmed or coated and is ready for printing, we will charge you for the labour involved, this could be any amount up to the maximum value of the original order.

Cancellation Policy

Once we have sent you the Order Confirmation, you will be unable to cancel or amend your order without an administration charge to cover associated costs. A minimum charge is £15+vat (£18 inc VAT) will apply. If your custom product order has already been printed or is currently being printed, you will be unable to cancel the order. In some cases we may be able to waive the administration charge, please call us to find out.

If material for your order has already been die-cut, trimmed or coated and is ready for printing, we will charge you for the labour involved, this could be any amount up to the maximum value of the original order.

Returns Policy

If you have received damaged goods or goods that have been deemed incorrect by us, please return them within 2 weeks to the following address:
Stickythings Limited, Unit B2, Kestrel Court, Harbour Road, Portishead, Bristol BS20 7AN. Please ensure you send these by a recorded service as we cannot accept liability for any returns lost in the mail. We will either replace the faulty goods or refund you in full, including the delivery charge. Refunds can take up to 5 working days to reappear on your credit/debit card account. We cannot accept refunds for any incorrect material orders. We offer a free sample service so you can fully test our materials are suitable prior to purchasing.

Complaint Procedure

Obvious defects in delivered products must be reported to us within 2 weeks of receipt. We will either refund you in full or replace the faulty products.

Complaints made solely because you have failed to heed the information on requirements for the print data cannot be raised. This shall apply in particular to printed matter that is based on RGB colours, and in which the resolution is too low or in which fonts that are not embedded are used.

Slight deviations in colour throughout the print run will not be regarded as defects. If the printed colour differs from a previously printed job, this also will not be treated as a defect.

Short or excess shipments of up to 10 % of the ordered print run that are customary in the trade must be accepted by you, provided they are reasonable. The supplied quantity will be charged.

Ownership, Storage & Proprietary Rights

The printing & cutting forms produced and used by Stickythings Limited to produce the goods will remain its property unless otherwise specified.

Digital data and other objects required for reuse, will be retained by Stickythings Limited. Data used for production is not returned to the customer but stored on local secure servers.

You represent that you have all rights to use, disseminate and publish the data you have sent, in particular with regard to text and photographic material. You are liable for ensuring that the data you supply does not infringe proprietary rights of third parties and that the contents of printed matter do not violate the applicable law. You will indemnify us without reservation if claims are asserted against Stickythings Limited due to the infringement of the rights of third parties, in particular breaches of copyright, as a result of the use of the data provided by you.

Delivery Schedule

All delivery times stated on the website are to be used as a guideline only. We endeavour to dispatch all goods within the timeframe mentioned, but do not guarantee this. Please order your goods with plenty of time to spare, delays can unfortunately happen from time to time, but we will try our very best to accommodate for these when they do.

Loyalty Points

Our loyalty point scheme is to help you save money on your future orders.  Please note that this scheme can end at anytime and there is no monetary value in our loyalty points, they cannot be exchanged for cash, services or products should we wish to terminate the scheme. Awarding and/or Removing points is at the sole discretion of Stickythings Limited and they are not to be considered part of any product or service for sale. Should we decide to terminate the loyalty scheme, all points awarded will also be terminated without any compensation.

Your concerns

If you have any concerns about material which appears on our site, please contact us .

Thank you for visiting our site.